Privacy Policy

At Brickhouse Farm Holiday Cottages Ltd we are committed to maintaining the trust and confidence of our customers. In particular, we want you to know that Brickhouse Farm Holiday Cottages Ltd is not in the business of selling, renting or trading email lists. In this Privacy Policy we’ve provided all the information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Information We Collect

When someone visits Brickhouse Farm Holiday Cottage website we use a third party service, Google Analytics, to collect a standard internet log of information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

Use of Cookies

Our website uses cookies to collect information. What are cookies? Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website, they are used to ‘remember’ when your computer or device accesses our website. Some cookies collect information about browsing behaviour when you access this website via the same computer or device, this is information we do not use. We also do not use cookies to collect or record information on your name, address or other contact details. If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. If cookies are disabled, dependant on which cookies you disable, but in general the website may not operate properly if cookies are switched off. 

Storing Your Personal Data

When you enquire, buy a voucher or book a holiday with Brickhouse Farm Holiday Cottages Ltd office (email or phone) or online your name, address, email and contact number will be stored in our holiday system, Bookalet, please view in the privacy policy here; https://www.bookalet.co.uk/privacy. 
 
When you enquire, buy a voucher or book a hydro session with Brickhouse Farm Holiday Cottages Ltd office (email or phone) or online your name, address, email and contact number will be stored in our hydro pool system, Shore, please view in the privacy policy here; https://www.shore.com/en/data-protection/ 
 
The other company we use apart from Bookalet and Shore is MailChimp where only your email address, first and last name is transferred across. Please be assured that we do not share your personal details with any other company without your consent. 

Monthly Newsletter

As part of the registration process you will be joined up to our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about things going on with our business that we are sure you will be interested in; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. 
 
We don’t rent or trade email lists with other organisations and businesses. We use the third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see https://mailchimp.com/legal/privacy/. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us on info@brickhousecottages.co.uk to cancel you from our list. 

On Site Wi-Fi

When you use the Wi-Fi at our cottages the only data we can see is the amount of data being used at that time, no data has or will be stored during your stay. 

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information and Contacting Us

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our office info@brickhousecottages.co.uk, either Erica, Grace or Vicki will assist to do this for you. This Privacy Policy will continually be check for any updates. 

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